Service Update January 10, 2024


We’re happy that we can finally confirm that public computer access is available at all Library locations! Printing is also available, although we’re experiencing some intermittent printing issues, so call your Library branch before you visit to confirm that their printing is currently working. Mobile/wireless printing and Print From Home are NOT yet available.

We know how important computer and printing services are to our community. We have been working diligently to rebuild all the systems that allow for these services to be securely offered at each of our locations.  Thank you for your patience.


Work continues on restoring our catalogue and lending systems, which are quite complex and interconnected. It is important that these systems come back online in a very specific order so that lending information and the status of items is as accurate as possible.


MY ACCOUNT: My Account is not yet available which means you are not able to place holds or to log in to see existing holds and checked out items. It will take some time before My Account is available but we are getting closer to restoring this service.


CATALOGUE: The status of books and other items in the Library’s Catalogue (VEGA) is not up to date. As we bring our systems back online there will be inconsistencies or delays in the display of information.


HOLD ON TO YOUR RETURNS: We are asking you to continue to hold on to your returns for just a little while longer. We are starting to methodically process the large backlog of books and other items that we have not been able to check in since Library systems were brought down on December 13. We have have limited storage space so appreciate you keeping these items at home for now. No items will be considered overdue and late fines are no longer charged at London Public Library. We'll let you know as soon as we are ready to accept returns again!


HOLDS NOTIFICATIONS: Email and phone notices are starting to go out letting you know that your hold is available for pick up at your branch. This is a great sign as it means that we are starting the process of bringing our lending systems back online.


LIBRARY WEBSITE: We hope to be able to restore our full website, including program listings and all of the other important information that is housed there, soon.  Until then we will continue to use this temporary website to share updates and information.